I solve problems by designing seamless user experiences.
Currently @ Chase.
UX Designer + Prototyper
4 days | February 2017
I created a better shopping experience for students who want to buy furniture on Craigslist.
I read about chatbots in 2017 UX trends and wanted to experiment with designing one.
Filtering the search helps the student narrow down to the item they want. The friendly in-app chatbot then helps to coordinate communication between buyer and seller while removing the anxiety and stress of speaking with a stranger.
After the exchange, the buyer and seller are able to rate the interaction, providing each other reputation data for future buyers and sellers to view.
Sally logs into Craigslist with her phone number and a code sent to her phone.
This create an account for her and provides security. A fake phone number is difficult to create.
The initial screen keeps the simple, minimal nature of Craigslist.
This redesign was built as a mobile application since students are always on the go.
User research showed that students find it a hassle to go to the ATM, withdraw cash, and carry this cash with them to the meeting with their seller
Now, students can add debit/credit cards to use as payment for transactions.
Sally searches for a couch. The initial results show prices that are far out of her budget.
Context-based filtering allows Sally to find a couch fitting her requirements and price point. Here, something like seating capacity matters, but it is not a filter she would expect to see she were searching for a treadmill.
As Sally browses the filtered results, she compares images, descriptions, prices, and seller ratings.
Sally decides to buy a couch from Jason because he seems like a reliable seller and the couch meets her requirements.
The chatbot ensures that Sally doesn't have to deal with the anxiety of speaking with a stranger. Craigslist acts as a medium between the buyer and seller.
Sally easily arranges meeting time, payment method, and transportation method with Jason.
Notifications remind both Sally and Jason of the meeting, and the real-life interaction begins. Sally inspects the couch and decides to take it.
Sally receives a notification asking if the transaction is complete. She selects YES, which sends notification to Jason asking for a confirmation of payment.
When Jason selects YES, his listing is removed from the Craigslist search results in order to prevent future buyers from contacting about a couch that has already been sold.
Sally and Jason rate the experience with each other in order to help build each other's reputation in the Craigslist community.
If I had more time to work on this redesign concept, I would like to test my design with users in order to see how to better improve.
Because the challenge asked specifically about the student-buyer experience, I focused on that aspect. However, Craigslist is a two-way marketplace, so I would like to flesh out the seller screens, as well as show how the desktop application would appear.