I solve problems by designing seamless user experiences.
Currently @ Chase.
Service Design, Mobile App
4 months | Feb 2015 - May 2015
Alex Chisolm, Avanti Dabholkar, Aya Demler, Andrew Fineman, Jake Kushner
Geekline creates a marketplace that connects senior citizens with tech mentors to interactively learn to use technology in their daily lives.
This project was advised by Steven Dow and Jim Morris for Mobile Service Innovation.
Online video tutorials, phone calls to customer service, and gadget handbooks are incompatible with how seniors learn. Because of this, seniors rely on family members to help or steer clear of using technology all together.
Geekline connects seniors with tech mentors who hold face-to-face workshops in local community locations, like the public library, YMCA, or JCC. We wanted to make sure it was as easy as possible for community organizations to offer Geekline lessons, so from their side, all they have to do is select a time, place, and lesson plan.
Geekline is a platform where tech mentors, volunteer or paid, could sign up to help elders with specific technology learning tasks. By acting as a B2B platform, community organizations can sign up with Geekline to hold workshops that elders could attend.
Geekline solves seniors' problem regarding understanding of technology. Seniors also expressed a desire to receive personal attention in in-person or voice conversation contexts.
Tech mentors could befriend elders, as students in middle school and high school are encouraged to volunteer. This solution solves the tech mentors' problem of either wanting money or receiving volunteer credits.
Due to time constraints, we were only able to create a prototype of the mobile application for a tech mentor. If I were able to continue working on the project, I would begin fleshing out the web application that community organizations would log into to book workshops held at their location.